Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard

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"applications cliniques des diagnostics infirmiers ; l'adulte, l'enfant, la femme en périnatalité, la personne âgée, soins à domicile et en psychiatrie"

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How Star Wars Conquered the Universe: The Past, Present, and Future of a Multibillion Dollar Franchise by Chris Taylor

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In 1973, a young filmmaker named George Lucas scribbled some notes for a far-fetched space-fantasy epic. Some forty years and $37 billion later, Star Wars–related products outnumber human beings, a growing stormtrooper army spans the globe, and “Jediism” has become a religion in its own right. Lucas’s creation has grown into far more than a cinematic classic; it is, quite simply, one of the most lucrative, influential, and interactive franchises of all time. Yet incredibly, until now the complete history of Star Wars—its influences and impact, the controversies it has spawned, its financial growth and long-term prospects—has never been told.

In How Star Wars Conquered the Universe, veteran journalist Chris Taylor traces the series from the difficult birth of the original film through its sequels, the franchise’s death and rebirth, the prequels, and the preparations for a new trilogy. Providing portraits of the friends, writers, artists, producers, and marketers who labored behind the scenes to turn Lucas’s idea into a legend, Taylor also jousts with modern-day Jedi, tinkers with droid builders, and gets inside Boba Fett’s helmet, all to find out how Star Wars has attracted and inspired so many fans for so long.

Since the first film’s release in 1977, Taylor shows, Star Wars has conquered our culture with a sense of lightness and exuberance, while remaining serious enough to influence politics in far-flung countries and spread a spirituality that appeals to religious groups and atheists alike. Controversial digital upgrades and poorly received prequels have actually made the franchise stronger than ever. Now, with a savvy new set of bosses holding the reins and Episode VII on the horizon, it looks like Star Wars is just getting started.

An energetic, fast-moving account of this creative and commercial phenomenon, How Star Wars Conquered the Universe explains how a young filmmaker’s fragile dream beat out a surprising number of rivals to gain a diehard, multigenerational fan base—and why it will be galvanizing our imaginations and minting money for generations to come.

From reader reviews:

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Rescued By a Lady's Love (Lords of Honor Book 3) by Christi Caldwell

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Destitute and determined to finally be free of any man’s shackles, Lily Benedict sets out to salvage her honor. With no choice but to commit a crime that will save her from her past, she enters the home of the recluse, Derek Winters, the new Duke of Blackthorne. But entering the "Beast of Blackthorne's" lair proves more threatening than she ever imagined.

With half a face and a mangled leg, Derek—once rugged and charming—only exists within the confines of his home. Shunned by society, Derek is leery of the hauntingly beautiful Lily Benedict. As time passes, she slips past his defenses, reminding him how to live again. But when Lily's sordid past comes back, threatening her life, it's up to Derek to find the strength to become the hero he once was. Can they overcome the darkness of their sins to find a life of love and redemption?


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La distancia que nos separa (Spanish Edition) by Renato Cisneros

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Un hijo busca a su padre. La necesidad es antigua pero se renueva generación a generación hasta que, por alguna circunstancia especial, alcanza un poder inusitado. Por ejemplo, si el hijo es Renato Cisneros, un escritor dotado y un periodista reconocido. Por ejemplo, si el padre es el exgeneral del ejército Luis Federico el Gaucho Cisneros, uno de los militares más importantes de la historia peruana reciente. El autor ha decidido explorar su genealogía para comprender y desmitificar la figura del Gaucho, el polémico ministro del Interior durante el régimen de Francisco Morales Bermúdez y, luego, ministro de Guerra durante el segundo belaundismo. Las armas con las que cuenta son la perspectiva que ofrece la intimidad, la distancia que brinda el paso del tiempo y la urgencia de sospechar que, detrás de la historia oficial y pública, se esconde una verdad desconocida, incluso, para sus allegados más cercanos. El resultado es una investigación tanto documental como emocional que cobra la forma de una novela valiente y necesaria, escrita con el vigor de quien contrapone la pluma a la espada y la delicadeza de quien, con derecho, cree ver en las palabras un espacio de conocimiento y conciliación.

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Murach's ASP.NET 4.5 Web Programming with C# 2012 (Murach: Training & Reference) by Mary Delamater, Anne Boehm

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If you know the basics of C#, you're ready to learn to develop server-side web applications with ASP.NET...and that's where this book comes in:

• Section 1 presents a quick-start course on ASP.NET Web Forms, Visual Studio tools, and the role of HTML5/CSS3...a course that works both for beginners and for experienced web developers who are new to ASP.NET
• Section 2 gives you the skills you need for every web application...like how to use the server controls, validate user entries, manage state, use master pages and themes, provide site navigation, and use friendly URLs
• Section 3 presents the skills you need for developing database-driven web sites at a professional level...including how to use SQL data sources, object data sources, and ASP.NET data controls like the GridView, DetailsView, FormView, and ListView controls
• Section 4 covers skills that enhance your professionalism...like how to develop secure web pages, authorize and authenticate users, send email, control the use of the Back button, and deploy finished applications
• Section 5 takes you to the next level by showing you how to use ASP.NET Ajax, how to develop WCF and Web API services, and how ASP.NET MVC programming differs from Web Forms programming

To make it easier for you to master ASP.NET, you get complete web applications...including the web forms, the aspx code, and the C# code...that show you how each feature works in context. (You can download these for free from the Murach web site.) You get chapter exercises that let you practice your new skills. And you get Murach's distinctive "paired-pages" format that developers like because it saves both training and reference time.

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Derrick Robertson:

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Pictorial Anatomy of the Cat by Stephen Gilbert

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This book is designed for use as a dissection guide in comparative vertebrate anatomy or in mammalian anatomy. The material covered and the time allotted to such courses varies considerably, and the illustrations are therefore designed to enable the instructor to point out the important features of areas which cannot be dissected in detail by every student.

From reader reviews:

Deborah Tate:

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